ASSET LENDING SOLUTIONS' PRIVACY POLICY
Potecting your privacy is
important to Asset Lending Solutions Pty Limited ('ALS').
Asset Lending Solutions
Pty Limited and its affiliates (collectively known as ALS and also referred
to herein as "us," "we" and "our") recognise and respect the importance of our
customers personal information and all encompassing legislation.
To offer you the financial
products and services you seek, we collect, maintain, and use information about
you on a routine basis. Tohelp you better understand how your personal information
is protected by ALS, we are providing you with the following statement describing
our practices and policies with respect to the privacy of customer information.
In the event you terminate
your customer relationship with us, or become an inactive customer, we will
continue to adhere to the policiesand practices described in this disclosure
or any future amendments to this disclosure.
TYPES OF
PERSONAL INFORMATION AND METHODS OF COLLECTING
We only collect your personal
information where that personal information is necessary for one or more of
our functions or activities. Depending on your relationship with us, this information
may include, but is not limited to the following information:
If you are applying for
an ALS product or service:
We collect personal information
about you from information we receive from you and others on applications or
other forms, from information about your transactions with us or with others,
and from information we receive from consumer reporting agencies.
Personal information collected
may include credit reports, information from third parties such as other creditors,
financial institutions or investment companies, and such information could be
obtained from applications, credit reports or other sources.
If you are applying for
a position at ALS:
We collect personal information
about you from information we receive from you and any references from previous
employers, and from information we receive from affiliations with various associations
and any further information contained in resumes.
When collecting this personal
information, we will do so only by lawful and fair means and not in any unreasonably
intrusive way.
When collecting personal
information about you which, for the purposes of the Privacy Act, is regarded
as sensitive information or health information, we will collect that information
from you or from third parties only with your consent.
At or before the time we
collect personal information about you (or if that is not practicable, as soon
as practicable thereafter), we will provide you with a statement outlining certain
basic facts concerning us and our information handling practices as required
by the Privacy Act.
Where it is reasonable and
practicable to do so, we will only collect personal information about you from
you directly and not from third parties. However, in many instances, this will
not be practicable. If we collect personal information about you from a third
party then we will take reasonable steps to ensure that you receive the information
that we are obliged to make you aware of. This may involve us contacting you
directly, or a third party discharging our obligations on our behalf.
We may collect certain information
about you using cookies, whenever you access our site. The personal information
collected is only used for statistical purposes to monitor use of our site.
Personal information collected in this manner is not used for any other purpose
or to contact people directly.
USE AND DISCLOSURE
OF YOUR PERSONAL INFORMATION
From time to time, we may
provide information about customers or former customers to others associated
with the processing and management of your mortgage and related products and
services as allowed by law.
However your privacy will
be protected as prescribed by legislation and by way of legal contract between
ALS and its business suppliers. Customers will always have the preliminary right
to opt out of being included in any direct marketing, special offers or campaigns.
Sometimes, we may be required
or authorised by law to disclose your personal information. Circumstances in
which we may disclose your personal information would be to a Court or Tribunal
in response to a request or in response to a subpoena or to the Australian Taxation
Office.
The types of persons and
organisations to which ALS may disclose your personal information include the
following:
organisations
with whom we have arrangements or agreements for the purpose of promoting
our products or services and any
agents used by us in administering such arrangements or agreements;- our
agents, contractors and external advisers who carry on our functions and activities
or who assist us to carry on our functions
and activities from time to time;
- other
parties necessarily involved in the provision of finance to you such as solicitors
and accountants (ALS's and an individual's),
mortgage insurers, credit reporting agencies, general insurers, conveyancers,
valuers, debt collecting agencies
and government authorities; and
- other
parties to whom we are authorised or required by law to disclose information.
CONSENT AND
SENSITIVE INFORMATION
We rarely collect sensitive
information about you.
We will only collect sensitive
information from you or about you with your consent. In most cases, by supplying
sensitive information about yourself you will be taken to have given your consent
to our collection of that information.
In most instances, when
we collect personal information directly from you, we will obtain your consent
to use it for our various purposes. When we obtain information from a third
party we will usually enlist that third party to obtain consent on our behalf.
In some situations, we will be able to collect sensitive information about you
with obtaining your consent. Where this occurs, we shall comply with the Privacy
Act at all times.
SECURITY AND
QUALITY OF YOUR PERSONAL INFORMATION
Interstar will take reasonable
steps to ensure that any of your personal information that we collect, store,
use or disclose is accurate, complete and up to date.
We will also take reasonable
steps to protect your personal information from misuse and loss and from unauthorised
access, modification or disclosure in accordance with the requirements of our
privacy policy and the Privacy Act.
ACCESS TO
YOUR INFORMATION
You may request details
of the personal information we hold about you, by writing to or contacting us
at any time.
No fee will be charged for
making the request. We may however charge a fee for the provision of this information
to cover administrative costs. We will inform you of any fee at the time a request
is made.
In general, we will allow
access to the personal information we hold about you. However, we may deny access
to personal information to you to the extent that:
- providing
access would pose a serious threat (or in the case of personal information
other than health information, a serious
and imminent threat) to the life or health of any individual; or
- providing
access would have an unreasonable impact upon the privacy of other individuals;
or
- your
request for access is frivolous or vexatious; or
- it
is otherwise appropriate for us to deny access in accordance with the Privacy
Act.
We will not deny you access
to any personal information following an access request without providing you
with a reason for the denial.
Where providing access would
reveal evaluative information generated within Interstar in connection with
a commercially sensitive decision-making process, we may give you an explanation
for the commercially sensitive decision rather than direct access to the information.
If you are aware that any
of your personal information is inaccurate, incomplete or out of date following
an access request, or because your circumstances have changed, please inform
us so that we can update our records. We will correct any incorrect personal
information and will not refuse to make a correction without providing you with
a reason for the refusal. However, if we do refuse to make a correction, we
will take reasonable steps to place with the disputed information a statement
from you claiming that the disputed information in your opinion is not accurate,
complete or up-to-date.
We maintain physical, electronic
and procedural safeguards that comply with State and Federal legislation to
guard your personal information. We consciously train our employees and agents
to be sensitive about confidentiality and customer privacy. We restrict access
to personal information about you to those employees who need to know that information
so that we can maintain loans and provide products and services to you.
THIS PRIVACY
POLICY
This policy statement is
not intended to create any liability other than that already found in the law.
We may change our policies
and update the Privacy Policy Statement from time to time. We may send you an
updated Privacy Policy Statement using methods we choose from time to time,
and may publish it on our website at www.assetlend.com.au
To get a copy of our most
current Privacy Policy Statement, please contact us at the web address above.
ASSET
LENDING'S PRIVACY OFFICER
If you have any concerns
or queries about the way we handle your personal information, please contact
us. All correspondence should be directed to:
The Privacy Officer
Asset Lending Solutions Pty Limited
GPO Box 2139
MELBOURNE VIC 3001